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Frequently Asked Questions


Can I get a refund?

There are no refunds under any conditions and no exchanges on smokeables.

We will do our best to replace any faulty or defective products such as cartridges and pens within reason. If you experience problems with these products please contact us immediately.

How old do I need to be to use

You must be 19 years or older to shop CANMEDi.

I’m new to CANMEDi, what do I need to get started?

In order to create an account to shop with us at CANMEDi, you must be 19 years of age or older with valid supporting government issued photo ID and a valid shipping address. Then all you need to do is set up your client profile with us. There are a few steps:

1.Create an account using your email address & set up a username and password. This can be found on the top right hand corner under “SIGN UP” . If you are not currently registered you will be prompted to fill out the required information.Once you have created an account it will bring you to your Account/ Dashboard, here is where you can view your orders, wish lists, shipping locations and account details.

2.Enter a valid shipping address and billing address.

3.Upload a clear and legible photo of a valid government-issued photo ID.

Once you have submitted the required documentation our team will review your submissions to validate, your membership will be pending. Please allow up to up to 48 business hours for verification.

What should I know when I am buying cannabis?

The first thing you should know when buying cannabis is what ailment you are looking to treat. From there you can decipher the strength, strain, dosage and the form of medication that best suits you based off your lifestyle and your specific condition.

Why mail order?

We provide mail order delivery as we understand a number of our clients have ailments they need to treat but are restricted from purchasing in-store due to mobility issues, social anxiety or require assisted care such as the elderly. Some clients also live hours outside the city so commuting is not convenient.

Is mail order safe?

Just as any other form of mail, it is illegal to open mail that is addressed to someone else and it is recognized as a crime to do so under Federal Law.

Our packaging is discreet, unmarked and has been accepted for over 20 years in the industry as a form of delivery that has been left to process undisturbed.

Do you have a minimum order amount?

Yes. To manage our costs, we have applied an order minimum of $50.

Can I add/edit/cancel my order?

All unprocessed orders will be automatically canceled after 24 hours. Once your payment has been received and you have been sent a confirmation email that your order is being processed it is too late to add/edit or cancel your order. You can reach us at for general inquiries.

Any order, product or payment questions are to be directed to

You can also contact us!

Is it safe ordering from CanMedi?

We are 1 of over 100 dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the new federally approved medical marijuana system. To qualify under that system, you will need to acquire doctor’s approval and permission from Health Canada to purchase directly from a federally approved licensed producer.

City Hall and the VPD have allowed dispensaries to operate so people can safely access the medicine they need. There have been dozens of mail-order marijuana sites operating out of Vancouver over the past 2 decades, and we have yet to hear of any single person who has been charged for receiving their medicine in the mail within Canada.

How do I place an order?

Here is a step-by-step guide to placing your order online with CANMEDi:

1.Click on the desired product(s)- you can do this by going to “shop” on your homepage, choose your weight and quantity then click “Add to Cart”. Your page will add quantity to cart and refresh for you to continue to shop, or alternatively if you would like to view cart simply click your shopping cart icon in the top right corner.

2.At the “View Cart” page; you can edit your order, add coupons where redeemable, view shipping costs and proceed to checkout or continue shopping.

3.When you “Checkout” the order, you will be asked to sign up/log in if you have not yet.

Please allow up to 2 business days for your payment to be processed. You will be notified by email of your order status and tracking information.Once your payment has been approved you will receive a confirmation email that your order is being processed. You will also receive an additional confirmation email when your order is being shipped with the tracking information.


What do you charge for shipping?

We charge a $15 shipping fee for orders under $200. This covers not only your shipping across Canada, but also handling and insurance.

How do I send an Interac e-Transfer?

All online banking systems differ depending on the branch. If you do online banking and have your bank’s app on your phone, all you need to do is add CANMEDi as a new payee. If you do online web banking, it would typically be under a tab on your online banking page under ‘Transfers’. However, the simplest way to navigate would be to search “(Your Bank) + Interac e-Transfer” into your internet search engine. From there you should easily be able to navigate through the instructions outlined.

How long do I have to send my payment?

Your order will be kept “On Hold” for 24 hours. If payment is not received within the 24 hour period, your order will be cancelled.

What is the minimum order?

Our minimum order is $50. A flat shipping rate of $15 is applied to orders between $50 and $199. Free shipping is included on orders $200 and over.

I’ve sent my E-transfer, when do I receive my order?

Please expect a total processing time of 3-5 business days for orders to big cities. Please expect an additional 1-2 business days for orders going significantly outside of large urban centres.

Your e-transfer is accepted within 1-2 business days of being received and it may take 1-2 business days to process and ship your order. Canada Post estimates 1-3 business days for Expresspost shipment of our packages to most destinations. Please expect an additional 1-2 business days for orders going significantly outside of large urban centres.

Do you charge tax?

Yes, 5% GST will be added to at checkout to your cart total.

What are your shipping fees?

A $15 flat fee is charged for all orders between $50 and $199. Orders $200 and over are free. All orders are shipped by Canada Post’s Xpresspost service.

What methods of payment can I pay with?

Interac e-Transfer: Email money transfer is secure, reliable and it only takes a couple of minutes. We request that the transfer password be set as your order number.

How long do I have to pay for my order?

Orders made on Canmedi will remain on hold without payment for up to 96 hours.  If an order is not paid for within the 96 hours, we cannot guarantee the stock availability.


What happens if my package is lost?

Once your package is sent to the post office, Canada Post is responsible for ensuring its safe and timely arrival. If more than 3 business days have passed since Canada Post’s expected arrival date, and your package has not arrived, please contact us to start an inquiry. We will deal with these problems on a case by case basis, and will do our best to ensure customer satisfaction.

Can I get my package sent to me without requiring a signature?

No. We require a signature on all deliveries in the attempt to eliminate as many variables in the postal system that could potentially impact whether or not the packages we send out arrive at their proper destinations.

We understand that it is an inconvenience to have to go to the post office to pick up your package but it is a bigger inconvenience for everyone involved if someone takes a package from your doorstep, mailbox or wherever a mail person may leave it without a signature.

Do you offer free shipping?

Yes, we have free shipping for orders over $200.00.

Do you supply a tracking number?

Yes, tracking numbers will be emailed to you in addition to being available on your account page, attached to the order. Tracking numbers are not available until an order has been confirmed and shipped.

How long does it take for my order to arrive?

Orders placed Monday through Thursday are shipped within 1-2 business days and orders placed Friday through Sunday are shipped the following business day.

Once your payment has been received and processed, orders are shipped by Xpresspost. Packages take between 1 to 3 business days once they are sent depending on your destination.

However, these are estimates provided by Canada Post and they are responsible for ensuring them.

Does my order come discreetly packaged?

The products are carefully packaged and vacuum sealed. The contents are not disclosed in any shipping documentation to ensure confidential, safe and discreet delivery.


What is cannabis?

The main psychoactive part of cannabis is tetrahydrocannabinol (THC); one of 483 known compounds in the plant, including at least 65 other cannabinoids. Different varieties of cannabis express different chemistries, which in turn produce a varying range of medicinal effects including psychoactive and non-psychoactive potencies.

Cannabis can be administered by smoking, vaporization, within food, or orally as an extract.

Who uses Cannabis?

Medical patients and recreational users above the age of 19 have the choice to use cannabis for various ailments as an organic alternative form of medication. Cannabis is used for a plethora of medical ailments from reducing seizures and treating the symptoms of Crohn’s, to reducing nausea and vomiting during chemotherapy, improving appetite in people with HIV/AIDS, and treating chronic pain and muscle spasms.

Why use cannabis?

The old age image of cannabis users are commonly portrayed as unmotivated, lazy “stoners”, but researching into why people use cannabis paints a completely different picture. If shows that most people use cannabis as a rational choice to enhance their quality of life. Cannabis affects people in different ways; It depends on the person, the situation, the type and quality of cannabis, and the method of use.

Research shows most people who use cannabis use it moderately. Since cannabis has a low risk for physical addiction, most people are not compelled to continue to use it. Instead, people use cannabis when they perceive its effects are beneficial. Those that “need” cannabis are the ones who reap the most benefit from the plant for aiding in treating the symptoms of their specific conditions. People all over the world have used cannabis for thousands of years for social, medical and spiritual reasons. Sometimes these reasons are distinct, but often they overlap.

Cannabis as a medication can be used to aid in hundreds of medical conditions or ailments including insomnia, depression, anxiety, pain and increasing appetite for those who suffer from cancer, epilepsy and PTSD.

Where to buy your Cannabis?

Cannabis is available through mail order and store-front dispensaries across Canada. CANMEDi is an online medicinal cannabis delivery service offering safe and efficient door-to-door mail order to eligible clients nationwide. For more information on how it works, read on.

What should I know when I am buying cannabis?

The first thing you should know when buying cannabis is what ailment you are looking to treat. Once the ailment is determined, you can then decipher the strength, strain, dosage and form of medication that best suits you, your lifestyle and your specific condition.

What can cannabis treat?

As a plant medicine, cannabis can be eaten, smoked, vaporized, and applied as a topical cream or oil/tincture under the tongue. There are more than 700 chemical constituents produced within the cannabis plant that interact with cannabinoid receptors found throughout our bodies.

Therefore, cannabis can treat ailments externally and internally without restricting its distribution of relief to any specific part, other than the body as a whole. Cannabis has scientifically been proven to treat Alzheimer’s disease, anxiety disorders, arthritis, cancer, depression, insomnia, diabetes, gastrointestinal disorders, glaucoma, Hep C, HIV, AIDS, migraines, severe nausea, PTSD and Schizophrenia, in addition to subsiding further effects of these conditions such as pain, inflammation, and stress.

Is cannabis medicine?

The formal definition of medicine is the science and practice of the diagnosis, treatment, and prevention of disease. That being said, cannabis has scientifically been proven within multiple studies and research experiments to be an active ingredient in symptomatic relief, treatment and in some circumstances, a cure to specific ailments and conditions ranging from insomnia, reducing the size of tumors, decreasing frequency of seizures, migraines, depression, anxiety, PTSD, muscle spasms, eczema, psoriasis and muscle pain.

What if I don’t want to get high? Can I still use your cannabis products?

Some cannabis varieties produce THC, while others produce CBD; a non-psychoactive component of the cannabinoid structure. CBD is a key ingredient in cannabis and unlike THC, does not cause a “high” and has a wide range of medicinal benefits. CBD is offered in capsule form, flower with high CBD content, oils/tinctures, and edibles. In addition, CANMEDi also offers a variety of topical products with very little to no THC that can be applied to eczema, dry skin, burns and scars and is effective in treating the symptoms of arthritis. CBD acts as an antiemetic, anticonvulsant, antipsychotic, anti-inflammatory, antioxidant, antitumoral, and antidepressant.

How do I choose the strain that is right for me?

Each cannabis variety produces different medicinal effects, owing to unique variations in the chemistry produced by each individual strain which varies from one strain to the next. The medicinal effects can vary so dramatically among cannabis varieties that each one can effectively become a different medicine. Understanding the primary varieties of cannabis is helpful with selecting the right cannabis medicine for you.

What kind of effect does cannabis produce? Are they different on everyone?

The effects are profoundly influenced by the ratios of cannabinoid and terpenoid interactions. Some cannabis varieties produce a high THC content, while others produce higher CBD, and some produce nearly equal amounts of both cannabinoids. For example, OG Kush, when cultivated under consistent conditions, will produce 24% THCA, 0.8 percent CBD. The most common and basic descriptors used to separate strains are typically divided into indica and sativa.

The consistency within cannabis is consistent in terms of different strain potency and basic effects. However, it is subjective to the user in terms of their own tolerance with cannabis, the form of intake, and their own chemical interactions with cannabis as a whole. Cannabis, just as any other medication, is extremely subjective to the sensitivity of the user’s cannabinoid receptors in their body.

What is the difference between Indica, Sativa and Hyprid strains?

Typically indica is used to describe varieties of broad leafleted cannabis plants which produce terpenes that sedate the body and mind, whereas sativa varieties are characterized as being narrow leafleted plants that produce more of a cerebral stimulation. Any strain that is not noted as 100% indica or sativa, is a blend of both varieties and falls into the hybrid category, meaning it has a ratio of both terpenes. Hybrids can be indica or sativa dominant and would reflect the characteristics and effects of the dominant strain.

What are the effects and uses of Medical Cannabis Indica Strains?

Cannabis indica strains generally create a sedative, “stoned” feeling. This sensation tends to be centred in the body, which relaxes as muscle tension is reduced. Indica strains are most effective in treating muscle spasms and tremors (for example those caused by multiple sclerosis, epilepsy, and Parkinson’s disease), chronic pain, arthritic and rheumatic stiffness and swelling, insomnia, anxiety and related conditions.

What are the effects and uses of Medical Cannabis Sativa Strains?

Cannabis sativa strains provide a cerebral, energetic “high” effect which is experienced in the mind as well as in the body. These strains are most effective for the treatment of nausea (for example nausea caused by chemotherapy or HIV/AIDS medications), appetite stimulation, migraine headaches, depression, chronic pain and similar symptoms.

What are the effects and uses of Medical Cannabis Hybrid Strains?

Hybrids or crossbreeds of indica and sativa strains exhibit characteristics from both types of cannabis. For some patients this offers an advantage, especially when medicating with cannabis to relieve chronic pain; something for which both indica and sativa strains are suitable.

Combining a sativa strain with an indica can aid mental clarity and decrease sedative effects, while incorporating an indica strain into a sativa can lower the tendency of pure sativa strains to occasionally stimulate anxiety. Most professionally bred cannabis seed strains contain both indica and sativa genes.

What different kinds of cannabis products can I buy though CANMEDi?

The list of cannabis products that are available is near limitless; flower, topicals, concentrates, extracts and edibles can all be created with the use of cannabis into a variety of forms subjective to the individual preference of the user. Whether you are looking for dried flowers, pressed hash, tinctures, oils, waxes, or creams, there are a number of effective methods available through CANMEDi:


•Beauty/Body Care

•Topical Creams/Oils









•Edibles- brownies, gummies, candies, chocolate bars, cookies, caramels, etc.

What is an edible?

Edibles are food products ranging from baked goods, oils, butters and candies that have been infused with consistent dosages of cannabis or cannabis extractions. This provides clients who may not feel comfortable smoking cannabis with a safe, controlled and convenient alternative method to ingest their medicine.

What is a topical?

Cannabis infused topical products are another example of how new methods of consumption are revolutionizing perceptions of marijuana. Topicals are cannabis infused creams, balms, lubricants and oils that are absorbed through the skin for localized relief of pain, soreness, and inflammation.

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