Frequently Asked Questions


I’m new to CANMEDi, what do I need to get started?

In order to create an account to shop with CANMEDi, you must be 19 years of age or older with valid supporting government issued photo ID and a valid shipping address.

To register:

1. Create an account using your email address and set up a username and password. This can be found on the top right hand corner under “SIGN UP”. If you are not currently registered, you will be prompted to fill out the required information. Once you have created an account, it will bring you to your Account/Dashboard. This is where you can view your orders, wish lists, shipping locations and account details.

2. Enter a valid shipping address and billing address.

3. Upload a clear and legible photo of a valid government issued photo ID.

Once you have submitted the required documents, your membership status will be “pending” while our team reviews and validates your submissions. Please allow up to 2 business days for verification.

How do I place an order?

Here is a step-by-step guide to placing your order online with CANMEDi:

1. Click on the product(s) you wish to purchase – you can do this by going to “Shop” on your homepage, choose your weight and quantity, then click “Add to Cart”. This will add your selected quantity to your cart, then refresh for you to continue shopping. If you would like to view the contents of your cart – simply click your shopping cart icon located at the top of the website to your right.

2. At the “View Cart” page; you can edit your order, add coupons where applicable, view shipping costs and proceed to checkout or continue shopping.

3. When you “Checkout”, you will be asked to sign-up or log-in if you have yet to do so.

Please allow up to 2 business days for your payment to be processed. Once your payment has been approved, you will receive a confirmation email that your order is being processed. You will also receive an additional confirmation email with your order status and tracking information.

Can I add/edit/cancel my order?

All unprocessed orders will be automatically cancelled after 2 business days.

It is too late to add, edit or cancel your order once your payment has been received and your confirmation email is sent to your provided email address.

For any inquiries, including order, product or payment questions, please Contact Us

Is mail order safe?

Opening mail addressed to someone else is prohibited under Federal Law.

All of our products are carefully packaged and vacuum sealed. The contents are not disclosed in any shipping documentation to ensure confidential, safe and discreet delivery.

Do you have a minimum order amount?

Yes. To manage our costs, we have applied an order minimum of $50.

How old do I need to be to use

You must be 19 years or older to access CANMEDi’s products and services.

Can I get a refund?

There are no refunds under any conditions, and no exchanges on smokeables.

We will do our best to replace any product with a broken seal, faulty or defective cartridges and/or pens within reason. If you experience any issues with these products, please contact us immediately.

How do I use a coupon code?

If you have a valid coupon code, you can add the code at checkout. Your cart will be updated with the discounted price after you have applied the code. 

Please note: Coupons are not stackable. You can only use one (1) coupon code at a time. Introductory coupon codes can only be applied once per user. Coupons cannot be applied to sale items.


What do you charge for shipping?

Our minimum order is $50.

A flat shipping rate of $15 is applied to orders between $50 and $199. This includes shipping expenses, handling and insurance.

Free shipping is included on orders over $200.

What methods of payment can I pay with?

We accept Interac e-Transfer.

Interac e-Transfer is secure, reliable and only takes a couple of minutes.

We request that the transfer password be set as your secret code which will be sent to you in the confirmation e-mail that is sent when your order is moved to processing.

How do I send an Interac e-Transfer?

Online banking systems differ depending on which financial institution you use.

If you use online banking, and have your bank’s app on your phone, all you need to do is add CANMEDi as a new payee.

If you use online web banking, it would typically be under a tab on your online banking page under ‘Transfers’.

The simplest method would be to type “(Your Bank) + Interac e-Transfer” into your internet search engine for specific instructions.

Do you charge tax?

Yes, 5% GST will be added to your total at checkout

How long do I have to send my payment?

Your order will be kept “On Hold” for 2 business days. If payment is not received within the designated time limit, your order will be cancelled.

I’ve sent my E-transfer, when do I receive my order?

Please expect a total processing time of 3-5 business days for orders to big cities. An additional 1-2 business days is required for orders going significantly outside of large urban centres.

Your e-Transfer will be accepted within 1-2 business days of being received, and it may take 1-2 business days to process and ship your order. Canada Post estimates 1-3 business days for Xpresspost shipment of our packages to most destinations. Please expect an additional 1-2 business days for orders going significantly outside of large urban centres.


How long does it take for my order to arrive?

Orders placed Monday through Thursday are shipped within 1-2 business days, and orders placed Friday through Sunday are shipped the following business day.

Once your payment has been received and processed, orders are shipped through Canada Post by Xpresspost. Depending on your destination, delivery times will vary between 1-5 business days once they are sent.

These are estimates provided by Canada Post, and they are ultimately responsible for the safe and timely arrival of your package(s) once they have been sent.

Do you supply a tracking number?

Yes, tracking numbers will be sent in a confirmation email to you. The tracking number can also be viewed on your account next to your order.

Please note that tracking numbers are not available until an order has been confirmed and shipped.

Can I get my package sent to me without requiring a signature?

Unfortunately the answer is no. We require a signature on all deliveries to guarantee it’s safe arrival.

We understand that this may be an inconvenience for our customers. However, this will minimize the risk of your package being opened or picked up by an unauthorized person. If you are away from home when the package delivery is attempted, it will be brought to your local Canada Post office for pickup.

What happens if my package gets lost in the mail?

Once your package is sent to the post office, Canada Post is responsible for ensuring its safe and timely arrival.

If more than 3 business days have passed since Canada Post’s expected arrival date, and your package has not arrived, please contact us to start an inquiry with Canada Post. We will deal with these issues on a case by case basis, and we will do our best to resolve issues to ensure customer satisfaction.